Cancellation & Refund Policy

KIVOZA is operated by Neel Networks, an India-based business ("KIVOZA", "we", "us" or "our"). This policy covers payments to KIVOZA for Vendor plans and forms part of our Terms of Service and Vendor Agreement. Nothing in this policy limits refund rights or remedies that cannot be excluded under applicable law.

1. What this policy covers

Customers pay no KIVOZA fee to register, post projects or connect. Customer–Vendor project payments are made directly between them. KIVOZA does not process, hold or refund those payments; project refund requests must be addressed to the Vendor under their agreement and applicable law.

Vendors receive a free listing and may buy additional service categories or industries as described in the Vendor Agreement. Connections are free. Prices are on Plans & Pricing and shown before payment, with applicable taxes added.

2. Monthly plans and cancellation

All paid plans are monthly; there are no yearly plans or automatic renewals. A month runs from the plan’s start date, not by calendar month. We send a reminder before expiry. To continue, pay for the next month through your Vendor dashboard.

To cancel renewal, simply do not pay for the next month. You can also cancel a plan through your dashboard. A cancelled plan remains active until its paid period ends.

When a paid service category ends, all its included and additionally purchased industries and their case studies stop being displayed. An additional industry under a free category expires when its own plan ends. Pausing a category does not extend a paid period.

3. When refunds are not available

Except for section 4 or as required by law, monthly payments are non-refundable for:

  • Unused days, removal of a category or industry, or account closure during a paid period.
  • Receiving no connections or fewer connections than expected.
  • Periods when a category is paused.
  • Suspension or closure because of a breach of our Terms of Service, Vendor Agreement or Acceptable Use Policy.

4. Refund exceptions

  • Duplicate payment: we refund the duplicate amount charged for the same purchase.
  • Billing error: we refund an incorrect charge for something not purchased or the excess amount charged.
  • Closure by KIVOZA: if we close your account without cause or stop operating the Platform before the paid period ends, we refund the unused portion.

Please report duplicate payments or billing errors within 30 days of the charge. This reporting period does not remove rights available under applicable law.

5. Requesting a refund

Email [email protected] from your registered email address with the payment date, amount and transaction reference. Do not send full card details, passwords or one-time codes.

Approved refunds are paid to the original payment method within 7 business days of approval. Your bank or card issuer may take additional time to show the credit. Taxes on the refunded amount are refunded or adjusted as permitted by law.

6. Failed payments and disputes

A failed payment does not activate or continue a plan. If a charge appears incorrect, please contact [email protected] so we can investigate. You remain free to exercise lawful bank or payment-dispute rights. We may suspend an account while a chargeback is investigated.

7. Contact

Payments, invoices and refunds: [email protected]

General enquiries: [email protected]

Complaints: [email protected]