Terms of Service

1. Who may use KIVOZA

KIVOZA connects businesses, including sole proprietors, in the United States ("Customers") with IT companies and freelancers based in India ("Vendors"). Together, they are "Users". Users must be at least 18 and legally able to contract. Anyone acting for a business must have authority to bind it. Vendors must complete our verification process.

2. Accounts and connections

Provide accurate, complete and current information. Keep your login details secure and remain responsible for activity under your account. Do not hold multiple accounts, share your account or use another identity. Report suspected unauthorised access immediately to [email protected].

Customers post their industry, required services, budget and timeline, and verify their email with a one-time code. A phone number is optional. We show matching Vendors and match scores. Customers choose up to five Vendors per project. Some Vendor details may be partly hidden before connection. On connection, relevant contact details are shared so both parties can speak directly.

There is no bidding or auction. We may improve, change or discontinue features, subject to applicable law and the refund provisions below.

3. Fees and project payments

Customers pay no fee to register, post projects or connect. Vendors can join with a free listing and buy additional categories or industries under the Vendor Agreement. All paid plans are monthly with manual renewal; there are no yearly plans or automatic renewals. Connections are never charged.

Current prices are on Plans & Pricing and shown before payment. Applicable taxes are added. Price changes apply from the next monthly payment, not to a period already paid for. The Cancellation & Refund Policy applies to purchases.

Customer–Vendor contracts and project payments are handled directly between those parties. KIVOZA does not provide IT services, employ or supervise Vendors, act as their agent, or process, hold, guarantee or refund project payments. We are not a party to those contracts or disputes.

4. Verification and results

Vendor verification checks GSTIN or PAN business details against government records at the time of the check. Customer verification checks access to an email address. Neither is an endorsement or guarantee of identity beyond that check, skill, quality or conduct. Make your own checks before engaging another User.

Paid plans expand visibility in purchased categories and industries. They do not increase match scores or place a Vendor above a better-matched Vendor. We do not guarantee matches, positions, connections, projects or successful engagements.

5. Your content

You retain ownership of content you submit, such as business details, project information, case studies, portfolio items, videos and, where available, ratings and reviews ("User Content"). You must have the necessary rights and permissions to provide it.

You grant KIVOZA a non-exclusive, worldwide, royalty-free licence to host, store, display, reproduce and adapt User Content as needed to operate, improve and promote the Platform. Promotional use is limited to content intended for public display, such as public Vendor profiles and portfolios; it does not authorise disclosure of private project details or contact information. Personal information is handled under the Privacy Policy.

The licence ends when content is removed, except for copies already shared with Users or retained as required by law. Reviews must reflect genuine experiences. We may moderate or remove content reasonably believed to be false, misleading, abusive or contrary to these terms.

6. Platform rights and third parties

The Platform, including its software, design, text, graphics and branding, belongs to KIVOZA or its licensors. You receive a limited, personal, non-transferable right to use it for its intended purpose. Do not copy, modify, distribute, sell or reverse engineer it without written permission, except where the law permits.

We use third-party payment, email, hosting, security, analytics and verification services and may link to other websites. Their own terms may apply. We are not responsible for independent third-party websites or services, subject to responsibilities that cannot be excluded by law.

7. Disclaimers and liability

The Platform is provided "as is" and "as available". To the fullest extent permitted by law, we exclude express and implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee uninterrupted or error-free service.

To the fullest extent permitted by law, KIVOZA is not liable for indirect, incidental, special, consequential or punitive damages, or loss of profits, revenue, business, data or goodwill arising from the Platform or engagements between Users.

Our total liability to you for claims relating to the Platform is limited to the greater of INR 10,000 or the amount you paid KIVOZA in the 12 months before the claim arose. Nothing in these terms excludes or limits liability or statutory rights that cannot lawfully be excluded or limited.

8. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless Neel Networks, its owner, employees and partners against claims, losses, liabilities and reasonable legal costs arising from your use of the Platform, User Content, breach of these terms or engagement with another User. This does not cover loss caused by KIVOZA's own breach, negligence or unlawful conduct.

9. Suspension and closure

Close your account by emailing [email protected] from your registered email address. We may suspend or close accounts or remove content where we reasonably believe there is a breach, false information or a risk to Users or the Platform. Where appropriate, we will explain the reason. Refunds are governed by the Cancellation & Refund Policy.

Provisions that need to continue after closure, including accrued payments, intellectual property, confidentiality, liability, indemnity and disputes, remain effective.

10. Indian law and disputes

Indian law governs these terms. First contact [email protected] to try to resolve a dispute. If unresolved within 30 days, a dispute capable of arbitration will be referred to a sole arbitrator under the Arbitration and Conciliation Act, 1996. The parties will agree on the arbitrator; failing agreement, appointment will follow the Act. The seat and venue are Mumbai, and proceedings will be in English.

Subject to arbitration, the courts at Mumbai, Maharashtra have exclusive jurisdiction, except where mandatory law provides otherwise. This clause does not take away non-waivable statutory remedies.

11. Changes and general terms

We may revise these terms and will give reasonable notice of significant changes by email or on the Platform. Continued use after a change takes effect means acceptance, subject to any consent required by law.

These terms and incorporated policies form the entire agreement about the Platform. The Vendor Agreement prevails for Vendor-specific conflicts; the Cancellation & Refund Policy governs refund eligibility. If a provision is unenforceable, the rest remains effective. Failure to enforce a right is not a waiver. You may not transfer your rights without our consent. We may transfer ours as part of a reorganisation, merger or sale.

12. Contact and legal notices

General enquiries: [email protected]

Billing: [email protected]

Complaints and legal matters: [email protected]

Operator: Neel Networks, India